Shipping Policy

Processing Time

All orders are processed within 1–2 business days (excluding weekends and holidays).
Once your order ships, you will receive a confirmation email with your tracking number.

Please note: During peak seasons or major sales events, processing time may be slightly longer.

---

Shipping Methods and Delivery Times

We currently ship within the United States only.

Standard Shipping

• Estimated delivery: 7–12 business days

• Shipping fee: Calculated at checkout

Express Shipping

• Estimated delivery: 3–5 business days

• Shipping fee: Calculated at checkout

Delivery times are estimates and may vary based on location and carrier performance.

---

Tracking Your Order

Once your order ships, a tracking link will be sent to your email.
If you did not receive tracking information, please contact us through:

• Live chat on our website

• Email: senopekoosupport@outlook.com

• Instagram DM: @senopekooclo

We usually respond within 10 mins.

---

Lost, Stolen, or Delayed Packages

If your package is marked as delivered but you have not received it:

1. Check your mailbox, front door, and ask neighbors

2. Contact the shipping carrier for more details

3. Contact us if you still need help

Please note: We are not responsible for lost or stolen packages after delivery is confirmed, but we will do our best to assist you.

---

International Shipping

International shipping is not available at this time.
We are working on expanding our shipping coverage in the near future.