FAQ

🔄 Returns & Exchanges

We want you to love your purchase — and if something feels off, we’re here to help 💛 You have 14 days after delivery to request a return or exchange. Please make sure items are unworn, unused, and kept in original packaging with all tags attached.

How to request a return

Simply contact us with your order number and what went wrong. We’ll take care of the next steps — quick and simple.

Free returns?

✨ Yes — if the item arrived defective or we sent the wrong product, we’ll cover the return shipping. If you just changed your mind, return shipping will be your responsibility.

💸 Refund Policy

We’ll process your refund once the returned item has been received and passed a quick quality check. Refunds are issued to your original payment method within 1 business days after approval ✨

To make the process smooth for everyone:

• If your item arrived damaged or defective, please send us a short video or clear photos within 48 hours of delivery
• Items must come back in brand-new condition — we can’t accept returns with signs of wear, stains, or damage
• Discounts and coupons used will be reflected proportionally in the refund amount

If the returned item isn’t in its brand-new condition, we may offer a partial refund or decline the return, depending on the situation.

🔁 Exchanges

Need a different size or style? We’re happy to help — as long as it’s in stock 👍 If not, a refund will be issued instead.