Versand

Shipping Policy

Processing Time

All orders are processed within 1–2 business days (excluding weekends and holidays).
Once your order ships, you will receive a confirmation email with your tracking number.

Please note: During peak seasons or major sales events, processing time may be slightly longer.

Shipping Methods and Delivery Times

We currently ship within the United States only.

Standard Shipping

  • Estimated delivery: 7–12 business days

  • Shipping fee: Calculated at checkout

Express Shipping

  • Estimated delivery: 3–5 business days

  • Shipping fee: Calculated at checkout

Delivery times are estimates and may vary based on location and carrier performance.

Tracking Your Order

Once your order ships, a tracking link will be sent to your email.
If you did not receive tracking information, please contact us through:

  • Live chat on our website

  • Email: senopekoosupport@outlook.com

  • Instagram DM: @senopekooclo

We usually respond within 10 mins.

Lost, Stolen, or Delayed Packages

If your package is marked as delivered but you have not received it:

  1. Check your mailbox, front door, and ask neighbors

  2. Contact the shipping carrier for more details

  3. Contact us if you still need help

Please note: We are not responsible for lost or stolen packages after delivery is confirmed, but we will do our best to assist you.

International Shipping

International shipping is not available at this time.
We are working on expanding our shipping coverage in the near future.